Refund policy

Bramwell & Reed — Return & Refund Policy

Last updated: October 28, 2026

At Bramwell & Reed, we want you to feel confident when placing your order. Please review the following policy carefully before making a purchase.

Returns

Unless a longer period is required by applicable consumer law, you may request a return within 14 days of receiving your order.

To be eligible for a return, the item must be unused, unworn, and returned in its original condition and packaging, with all tags and accessories included.

To request a return, contact us at support@bramwellandreed.com with your order number and reason for the return. Please do not send a return without first contacting our support team.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If your item arrives damaged, defective, or different from what you ordered, contact support@bramwellandreed.com as soon as possible and include your order number and clear photographs of the item and packaging.

We will review the issue and provide an appropriate solution in accordance with applicable consumer law.

Refunds

Once an approved return has been received and inspected, we will notify you of the outcome.

If a refund is approved, it will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Original shipping charges and return shipping costs are non-refundable where permitted by applicable law, unless the item is defective, incorrect, or applicable law requires otherwise.

Exchanges

Exchanges for a different colour or size are subject to stock availability.

Please contact us and we will confirm the available options.

Surprise Gifts

Complimentary gifts included with qualifying orders have no cash value and cannot be exchanged for cash.

If a qualifying purchase is returned, we may require the complimentary gift to be returned as well, where permitted by applicable law.

Contact

For return and refund questions:

Email: support@bramwellandreed.com